Frequently Asked Questions

Don’t bidets use water and aren’t we supposed to be trying to save water in Australia?

Toilets and showers are the areas of most water use in normal households. Bidets use less than 1 litre for the average wash, but because you are cleaning with water, much less toilet paper is necessary as this is used mostly just for drying. This definitely helps to save water; because as we all know it’s the toilet paper that takes the most water to flush. With dual flush toilets, this means that little more than a half flush is usually all that is needed – just push the half flush button for slightly longer (about 4 litres of water used compared to 6 – 7 litres for a full flush). Bidets do also help to reduce the need for extra showers.

Are Bidets environmentally friendly?

Un-questionably, yes! Bidets help to save not only water but many other non-renewable resources. It takes huge amounts of water, chemicals and energy to convert wood into paper, and even though toilet paper is designed to dissolve in water, the chemicals in it (including carcinogenic dioxins) and the extra solid waste it creates are some of the factors hindering the economic recycling of sewage water. Being "Climate Clever" is mainly about reducing our use of energy produced from non-renewable resources such as coal. It is something we all should think about; if for no other reason than simply to save money!

Will a bidet help me save money on toilet paper?

Yes! Some of our customers have recorded savings of up to $200 in one year! Testimonials

Won’t it be unpleasant washing with cold water in winter?

This is usually one of the most important concerns to people that are unfamiliar with bidets. Because the anal and genital areas of our bodies are so well supplied with blood, they are among the least affected by cold water. Unlike our extremities (hands and feet), temperature recovery of these areas in a healthy person is almost instantaneous. Cold water actually has a toning and strengthening effect on the muscles and tissues of these rather important parts of our body. Cold water also has the advantage of not helping to promote the growth of bacteria.

The toilet paper falls to pieces when it gets wet!

You may have to change the brand of paper you usually buy – some are much better for drying than others. We have found the ‘Wondersoft’ brand by Kimberly-Clark to perform reasonably well in this respect.

Touching myself down there where it’s dirty ‘is disgusting!’ Culture

“Get over it!” say health care professionals, who endorse bidets because they clean better than toilet paper; help prevent vaginitis, urinary tract infections and numerous other ailments. Although using a bidet may require touching your own anus or genitalia with your hand, overall it is a far more hygienic process than just using toilet paper alone.

Many people with Bidets do actually wipe briefly first with toilet paper, and then wash using the bidet. Routine hygiene practice remains exactly the same; “always wash your hands after going to the toilet”.

Overall then, washing is more hygienic than wiping?

Definitely. Health professionals tell us that irrigating an area with water to physically REMOVE germs is preferable to KILLING them with a disinfectant. Doctors WASH their hands before surgery for this very reason. The common practice of wiping with paper will remove most fecal matter present; but this does not eliminate germs and can actually assist in spreading them around the perennial area.

Can I wash using soap?

Absolutely! Although not a strict necessity, soap can definitely assist in making the process more comfortable. The germ killing properties of products like Palmolive’s anti-bacterial “softwash” may also help to reduce the psychological inhibition many people feel about touching themselves “down there”. If you do prefer using soap, always be sure to rinse well. Doctors do not recommend using any soap for vaginal cleaning in women for fairly obvious reasons. Soap Dispensers

Are bidets safe for children?

Isn’t it possible that the hand-held bidet could be dirty from the last person using it?

If used correctly the bidet should remain clean; as it is not necessary for it to be placed any closer than 5 centimeters to the parts of your body being washed, and always from above.

It is never used for directing water up or from inside the toilet bowl! This is the sole domain of Under-Seat Bidets which are of particular use to people with a restricted range of body movement, or other problems that makes traditional cleaning methods difficult. Please also read our tips for use on the Installation pages (PDF).

Do you sell warm water bidets?

Instantaneous electric water heaters suitable for using with bidets are available from several manufacturers in the USA; however they do cost around $260 USD and do not have warranty or service available from within Australia. After many requests for a warm water option; we have now completed bidet testing with a heater of European manufacture that has already been selling in Australia for about 9 years (used in caravans etc). We can now offer this heater for sale in kit form (with a wall mount and plumbing fittings) suited for use with our bidet kits. Best of all; it can normally be plugged just straight into a conventional power outlet.

Not an essential, but certainly a very nice option on cold winter mornings

Do the hand-held bidets come in different colours?

Custom colours are available on special order. Some of the colours include Black, Burgundy, Beige, Ivory, Blue, Sky-blue, Gray, Pink and Bay-berry. Please phone or email for more details.

What if I have hard water or bore water; can I still use a Bidet?

Yes, however life of the bidet may be reduced due to mineral deposits from the water. It is not recommended to use heaters in conjunction with a "hard" water source.

I am in a rented house; can I still install a bidet?

You may need to obtain your landlord’s permission. When you have to move house, removal of the bidet simply means replacing the original water supply pipe, then releasing the 3M adhesive strips which hold the wash gun holder to the wall, or for under and above-seat bidets; replacing the original toilet seat.

How long do your bidets take to install?

Average installation time is around 20 minutes for our hand-held bidet, and the only tools usually required are a spanner and multi grip pliers. Please read the complete installation instructions on the installation pages (also supplied with every kit).

How long does it take to process my order?

Your order will usually be mailed to you within 48 hours when you pay by credit card via our online shopping cart. Orders with payment via personal cheque, direct deposit or money order will be processed as soon as the funds are cleared by our bank. Please read our Delivery Policy for more details.

Is it secure to enter my credit card details via your online shopping cart?

Yes, very secure. Our shopping cart transactions are processed using the latest 128 bit encryption technology, through PayPal Australia. PayPal processes your credit card details, we receive the order, and the funds are then transferred to our PayPal account. We guarantee that your credit card details are not kept by us – on electronic file or anywhere else!

Please read our Privacy Policy for additional details.

Do you offer a discount if I buy multiple units?

Yes, free shipping is automatically applied to every additional, identical item purchased at the same time as the first one. Please contact us if you require more details.